Aftercare service

We’re renowned for systems and products that last, and do everything within our power to prevent faults from occurring. In the unlikely event that a problem does arise however, we have the aftercare in place to minimise any inconvenience.

Question or fault?

Our knowledgeable Help Desk team are on hand to assist. In many instances, they can log on remotely and  fix the fault for you there and then.

Call

Our Help Desk is on hand to give you specialist advice. Call 0333 240 7369 and press Option 1 for Service.
Lines are open 8.30am until 5.30am, Monday to Friday.

Live chat

Get instant help from one of our advisors, right from your computer.

Chat now

Available 8.30am until 5.30am, Monday to Friday.

Email

No time to chat? Email the Help Desk and one of the team will be in touch.

Email us

Product repair?

Existing equipment faulty? Let our workshop technicians take a look. Call our Help Desk on 0333 240 7369, press Option 1 for Service and they’ll arrange to have your product collected, repaired and returned.

Engineer call out

We have a network of multi-skilled, directly employed engineers throughout the UK and Northern Ireland, meaning you can be sure of an attending engineer who not only understands your company standards but is also familiar with the local area and can locate you quickly. We can also offer specific engineer call out service level agreements within our maintenance agreements, should you wish.